Company name
Humana Inc.
Location
Brentwood, TN, United States
Employment Type
Full-Time
Industry
Customer Service
Posted on
Dec 28, 2021
Profile
Description
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
3 years of Customer Service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must be available to work Monday through Friday 8:30 AM - 5:00 PM EST and flexibility is needed to fit the needs of the business and providers
Preferred Qualifications
Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish
Additional Information
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com