Associate Customer Service Macon Georgia

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Job Information

Tyson Foods

Associate Customer Service, Macon Georgia

in

Springdale

Arkansas

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.

Los solicitantes seleccionados para este puesto deben estar completamente vacunados contra el COVID-19 como condición de empleo. La verificación de la vacuna se requerirá para el 1 de octubre de 2021 para los compañeros de equipo con base en la sede (corporativa) de la empresa y para el 1 de noviembre de 2021 para los compañeros de equipo en las plantas y almacenes.

Job Details:

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts. This process begins with the placement of an order and continues through receipt of final payment for that order. The CSA manages this relationship by: a becoming intimately familiar with the customer s organization product needs processes and procedures; b analyzing historical data and account trends; and c partnering with the Sales team to provide the highest level of customer service to all accounts. This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and Tyson Foods.

FULL DESCRIPTION: Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customer s responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen Tyson Foods relationship with external customers through regular communication customer visits and by expanding relationships with key contacts throughout customer s organizations; establishes and maintains positive effective relationships with key internal contacts; utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts; maintains knowledge of all internal Tyson Foods policies procedures and software applications; maintains knowledge of external customer s organizational structure procedures and all other pertinent information; utilizes available resources to identify cost effective supply chain efficiencies to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle Tyson Foods relationship with its customers and or accurate delivery of products to external customers. Vendor Managed Inventory VMI accounts- Manage the supply chain for VMI customer s meeting or exceeding customer turns and service requirements; monitor customer inventory positions generate and manage order writing activities reconcile exception orders and analyze data to review customer promotions and trends.

REQUIREMENTS:

EDUCATION: Bachelor s degree or equivalent work experience

EXPERIENCE: 1- 3 years business experience

COMPUTER SKILLS: Proficient with MS Office applications required; SAP skills preferred

COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A

TRAVEL: The position requires domestic travel for customer meetings; normal travel is approximately 2-3 times per year

#LI-REMOTE #Georgia

Relocation Assistance Eligible:

No

Work Shift:

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (https://www.tysonfoods.com/sites/default/files/2020-07/CCPA applicant notification.pdf) .

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.

The vaccines against COVID-19 are free for new hires and are accompanied by a cash incentive for eligible non-corporate based hires. Readily available at select sites.

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.

At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!

We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.

We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose (http://www.tysonfoods.com/who-we-are/our-story/purpose-values) .

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Company info

Tyson Foods, Inc.
Website : https://www.tysonfoods.com/