Go365 Inbound Contacts Representative 2

Profile

Job Information

Humana

Go365 Inbound Contacts Representative 2

in

Bethesda

Maryland

Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Be a part of Humana Go365 ®

Service Operations! Go365® is an employee wellness program powered by Humana. Our customizable experience gives companies of any size the ability to take a dedicated interest in their employees' health and wellness and incentivizes employees to take a greater stake in their health by giving them the tools and support they need to live healthier lives - and rewarding them for it.

Responsibilities:

As a Go365® Inbound Contacts Representative 2 (Inbound Contacts Representative 2), you will provide perfect service and guidance to Go365® members. You will receive inbound calls and directly respond to questions, handle issues, and provide guidance to both internal and external customers. The Go365® Inbound Contacts Representative 2 will troubleshoot devices and resolve web-based issues.

Educates customers and employers about Humana Go365® products and services via telephone.

Receives, documents, and resolves customer inquiries by using established best practices.

Builds lasting relationships with Humana's customers.

Required Qualifications

1 years of Customer Service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Healthcare or Health and Wellness experience

Fluency in Spanish

Required Work Schedule:

Virtual Training will start day one of employment and run the first 9 weeks with a schedule of [7:30am-4pm] CST, Monday - Friday. Attendance is vital for success, so no time off is allowed during training or within your first 120 days.

Following training, must be available to work 7:30AM to 8:00PM local time, Monday - Friday (subject to change based on business needs).

Flexible schedule may be considered once training is complete and metrics, performance targets are met. Leader will discuss during interview.

Additional Information

Work at Home Requirements

Must have the ability to provide a high-speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential. Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

This is a remote position

#LI-REMOTE

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com