Customer Advocacy Specialist

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Customer Advocacy Specialist

at Acquia

Boston, MA

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are looking for a Customer Advocacy Specialist to plan and execute programs to drive customer reference initiatives. Reporting into Acquia’s Director of Communications and Customer Advocacy, this individual will work in an interdisciplinary capacity to support customer satisfaction, advocacy and loyalty.

The ideal candidate is a self-starter, effective in project management, and capable of working cross-functionally across Acquia’s marketing, customer success, sales and product teams. Most importantly, the ideal candidate is passionate about engaging with customers and turning Acquia’s fans into advocates.

Responsibilities:

Help build and maintain an advocacy program to maximize customer involvement in initiatives that drive engagement, sales and marketing references, and loyalty.

Be the main point of contact within Acquia for marketers, sellers and others who require customer references to support sales, case studies, public relations, events and more.

Manage Acquia’s use of Influitive to support an online customer community.

Measure customer satisfaction and improve customer participation in Acquia’s quarterly customer survey (NPS).

Manage Acquia’s work with customer reviews websites (e.g., G2, TrustRadius, etc.).

Manage the Acquia customer advocacy database.

Own the Engage Awards, Acquia’s annual customer and partner awards program that showcases outstanding case studies.

Desired skills and attributes:

Ability to work across several teams to expand a program that is relatively new to Acquia. Doing this successfully will require that you be creative, willing to experiment with tactics and then evaluate what works.

Strong interpersonal skills and ability to cultivate and maintain effective relationships with customers as well as numerous Acquia stakeholders, including executives, marketers and sellers.

Ability to work in a fast-paced environment. While we work on a team, much of your work will require that you be able to take initiative and move projects ahead with only moderate oversight.

Excellent communication skills. Ability to write and speak clearly and persuasively with a variety of audiences is critical.

Strong computer skills and working knowledge of Google Sheets and Slides.

Experience with Salesforce is a strong plus.

Bachelor's degree in a relevant discipline.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable law.

Company info

Acquia
Website : https://www.acquia.com