Customer Service Representative Brooklyn

Profile

A high-end Cleaners & Tailors provides the finest garment care and expert alteration services in the world. Processed and cared for without compromise for the most discerning customer, the company blends modern technology with old-world techniques to deliver flawless customer service. The company's work-family is always striving for innovative ways to provide a convenient and world-class experience to every customer. Their inviting stores are specifically designed to develop meaningful relationships and express our difference with other cleaners, to our customers.

The Customer Service Representative is the face of the business and provides each customer with a professional and warm experience from the moment they've entered to their business to long-after they have left. They are responsible for building relationships and loyalty to the brand by ensuring operational excellence. Passion for the brand, doing the right thing, and supporting the team are vital.

The Role: Service & Philosophical

Build and manage relationships with their customers, ensuring their experience is in line with the company's expectations and core values.

Responsive to the expressed and unexpressed wishes and needs of their customers.

Create unique, memorable, and personal experiences for their customers.

Own and immediately resolve customers' problems.

Create a working environment of teamwork and lateral service so the needs of customers are met.

Provide high value feedback to supervisors and management on new opportunities for growth.

Liaison the relationship between customers and tailors through warm transfers, support, and assistance.

Engage with customers and team members professionally in person, over the phone and through their software. Technical

Verification and update of customers account information and preferences.

Detailed inspection, flagging, and pre-care of customers garments.

Accurately describe garments, condition, and special preferences within their software

Creating and tracking new orders in their software.

Assist customers with picking up their garments in-store and scheduling delivery of their orders.

Manage exceptions through key performance indicators.

Responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

The Candidate: Required Qualities and Skills

A passion for delivering a world-class customer experience.

A proven track record of delivering results and the drive to exceed expectations.

Strong adherence to process and organizational skills prioritizing attention to detail.

High attention to detail when completing tasks.

Strong verbal and written communication skills.

Punctual and reliable

Ideal Qualities and Skills

2+ years of luxury retail experience.

An understanding of textiles and garment construction.

Ability to be flexible and agile to meet business needs.

Computer proficiency with Apple Mac & Google G-Suit

Company info

Brooklyn Chamber of Commerce
Website : http://www.ibrooklyn.com/