Inbound Contact Rep 2

Profile

Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. This position is a WAH opportunity, however, candidates must reside within 50 miles of the downtown Louisville, KY office. The Humana office is located at 101 E. Main St, Louisville, KY 40202.

Responsibilities

The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

COME GROW WITH HUMANA! BENEFITS DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUITION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

What you need for success! - Required Qualifications

3 years of Customer Service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Must reside within 50 Miles of Louisville, KY.

Training Schedule (Monday-Friday, 8 am - 4:30 pm) for the first 8 weeks. After training, the schedule will be determined between associate and leader.

Work at home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes

Preferred Qualifications

Previous inbound call center or related customer service experience

Healthcare experience

Additional Information

Please note that training is a critical stage of associate development. Any time off or scheduled obligations during the training period will need to be reviewed as part of the selection process.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com