Dover, DE
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Grievances and Appeals Representative 4 - Work at Home/Remote EST and CST
Dover, DE
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Grievance & Appeals Representative 3
Humana Inc.
Dover, DE
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Grievance and Appeals Representative 2 for IRT- Work at Home/Remote USA
Humana Inc.
Dover, DE
Apply Now >
Grievances and Appeals Representative 4 - Work at Home/Remote CST/EST
Humana Inc.
Dover, DE
Apply Now >
Billing amp Reconciliation Representative 2 Remote USA
Company name
Humana Inc.
Location
Dover, DE, United States
Employment Type
Full-Time
Industry
Customer Service
Posted on
Apr 13, 2022
Profile
Description
The Billing & Reconciliation Representative 2 determines discrepancies between company records and the records of Center for Medicare and Medicaid Services. The Billing & Reconciliation Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Billing & Reconciliation Representative 2 reconciles accounts each month, documenting any problems found during reconciliation, and provides appropriate plans that will lead to their resolution. Provides exceptional customer service, ensuring that all interested parties are continually updated about the status of their account through outbound calls. Corrects enrollment and cash posting discrepancies as they relate to billing. Prepares documents in order to inform management, market groups, and regional personnel of the status of account issues. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
Less than 3 years of technical experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Mandatory overtime is possible based on business needs
Preferred Qualifications
High School Diploma or GED
Additional Information
Remote/Work at Home Requirements
Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com
Location : Dover, DE
Location : Dover, DE
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