Business Analyst Level-2 IT customer service and support analyze incident and request tickets

Profile

NCDPS-712203

Business Analyst: Typical Experience: 12-36 months

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Must be a team player and communicate effectively with others, both orally and in writing.

Required

3 Years

Has both Level-2 IT customer service and technical support skills.

Required

3 Years

Listen effectively and gather technical requirements from end-users and technical staff.

Required

2 Years

Possesses skills to investigate, enter, update, and analyze incident and request tickets for completeness and proper cataloging.

Required

2 Years

Skilled at writing and updating user documentation.

Required

2 Years

Capable of producing and providing training

Required

2 Years

Skilled in updating processes, such as the IT Incident Management process and other Information Technology Service Management (ITSM) processes.

Required

2 Years

Toll Free:

855-818-5109

Local:

518-218-1700

Map

& visit our office

Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

63E Lake Street, Ste 201

Chicago, IL 60601

Florida

17258 SE 121st Ave

Summerfield, FL 34491

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Company info

Mvp Consulting Plus, Inc.