Concierge 1

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

The Concierge 1 greets and provides support and resource information on the organization, facility and area to patients, families and visitors with the intent of improving the patient experience. The Concierge 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Concierge 1 welcomes Patients to the Center in a warm and friendly manner, will take Patient information and put names on a waiting list, cleans and organizes the waiting area and restrooms, and interacts with Patients as they leave to ensure a positive overall experience. Provides assistance and directions. May provide tours. May serve as a resource to staff who need assistance. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Must be bilingual English and Spanish

1 - 2 years of Customer Service experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

High School Diploma or GED

Additional Information

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com