Provider Installation

Profile

Description

The Physician Finder Plus (PFP) is the most utilized tool for Humana members. As the Provider Directory team, they manage and input the criteria that is needed to make the online PFP and the printed directories accurate. Come join the team as a Provider Installation Representative 2 and contribute to making a difference for our Humana members.

Responsibilities

As a part of the Provider Directory team, the Provider Installation Representative 2 will be responsible for building forms as one of their main tasks; typically completed in June and July each year for the following year. The provider information has to be maintained and remain accurate, so our members have a positive experience in obtaining the needed information for their wellbeing; therefore, this tea reviews the directories (in PDF form) every 30 days.

Provider Directory tasks:

Input criteria data in DD (Directory Designer) / database (June, July, random)

Proof paper directories (recycled every 30 days all year)

Dashboard reports from IT of potential issues identified by IT

Research providers information identified by the market and customer service sent via email

Please see role logistics under additional information

Required Qualifications

1 years of administrative, support, data entry, or related professional experience.

Prior professional experience using Microsoft Office Programs, including Word, PowerPoint, Excel.

Live within 90 miles of Louisville, KY (possible travel into the office for meetings etc.)

Must meet Humana's Work at Home connectivity requirements listed in additional information

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Additional Information

Hours: Monday - Friday Shift, First 90 days 8:00am - 4:30pm

Flex time after probation, 'office' hours 6:00am - 5:30pm, Must log in by 9:00am; 40 hours - with potential overtime June - October

Training: Remote with camera, Intermittent for 8 weeks 'classroom' instruction with trainers, working tasks

Location: Remote KY or Remote IN, live within 90 miles of Louisville, KY

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.

Wireless, Wired Cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com