Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Tampa, FL
View more jobs in Florida

Job Details

Customer Service Supervisor

Company name
Frontier Communications Corporation

Location
Tampa, FL, United States

Employment Type
Full-Time

Industry
Customer Service, Bluecollar

Posted on
Jun 23, 2020

Apply for this job






Profile

About Frontier Communications:Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.Supervisor, Customer ServiceSCOPE AND RESPONSIBILITIES:Planning, organizing, directing, and controlling the activities of the Mid-Market Commercial Customer Service Analyst team that contributes to service delivery, business retention and revenue growth objectives of the inside sales account team.  Lead, manage, and oversee the operations of the team, responsible for owning the customer experience, strategy and sales partnership. Leading the inside sales support and billing as required. Develop and manage to customer care policies and procedures that maximize productivity and profitability, improve customer relationship/experience and drive results to the account strategy. Establish and ensure attainment of goals for customer satisfaction ratings, staff productivity, order accuracy, and SLAs. Create and execute effective staffing model to meet KPI metrics.Personal Attributes:Demonstrated leadership capabilities.Demonstrated customer facing strengths and passion for the customer’s experience.Ability to effectively interact with key corporate leadership.Strong presentation skills.Thorough working knowledge of the telecommunications industry.Ability to lead, motivate and assess supervisory, management and individual-contributor staff.Ability to influence others.Ability to take ownership and accountability for goals.Ability to organize a multitude of tasks, projects and information simultaneously. Communicate effectively, both in writing and orally.Interact with a wide variety of individuals, both internal and external, positively and effectively.Independent judgment skills, as well as the ability to make effective decisions quickly.Ability to collaborate/partner with various teams across the organization to drive results. Required Experience:Minimum 5 years’ management experience in commercial customer service is a key objective.Customer focused: ability to own escalations and delegate senior leaders as necessary.Familiarity with company technology, DPI, Salesforce, CABS, and M6.Working knowledge of and expertise with customer information systems and computer software, including Microsoft Office Salesforce and Project.Communication: excellent verbal, written, and listening skills.Interpersonal: ability to work effectively with others, including a diverse population.Problem solving: ability to constructively handle unexpected problems.Strong Analytical and mathematical skills.Decision making: ability to make sound decisions given the information available.Leadership: ability to lead people to accomplish objectives without creating hostility in the workplace.Takes initiative and demonstrates willingness to act with a sense of urgency.Subject-matter knowledge: sales, clients, internal processes and systems.Successful execution with minimal oversight, which requires independent thought, decision-making and application. Bachelor’s degree preferred.Physical Requirements: Extended night and/or weekend hours possible. Some travel required.

Company info

Frontier Communications Corporation
Website : http://www.frontier.com

Similar Jobs:
Call Center Operations Manager
Location : Tampa, FL
Job Information Humana Call Center Operations Manager in Tampa Florida Description Seeking a strong operational leader with progressive call center experience for our Inbound Contact call center supporting growth in the Medicaid s...
Description The Supervisor, Grievances & Appeals manages client denials and concerns by conducting a comprehensive analytic review of clinical documentation to determine if a grievance, appeal, or further request is warranted and...
Best Buy The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CustomerServiceCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CustomerServiceCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 CustomerServiceCrossing - All rights reserved. 168 192