Alamo Regional Transit ART Dispatcher

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Alamo Regional Transit (ART) Dispatcher

https://www.aacog.com/Jobs.aspx?UniqueId=76&CommunityJobs=False&JobID=Alamo-Regional-Transit-ART-Dispatcher-479

Wed, 02 Mar 2022 15:50:00 -0600

Alamo Regional Transit (ART) Dispatcher

(AACOG)

This is a responsible, non-supervisory position. Duties include constructing daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment; Develops and implements paratransit and route trips for daily schedules; Analyzes historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service; Analyzes and adjusts system routing parameters, as needed, for scheduling efficiencies; Communicate effectively with management as it pertains to strategic objectives; Organizes and conducts activities to assure safe, cost-effective, on-time operating performance; Tracks and reports adherence to run cut structure and communicates issue to management.

Responsible for executing daily scheduling/routing strategies for targeted on time performance and route productivity; Analyzes departures from base, breaks, lunches and returns to base for adherence to run cut; Analyzes established and changing passenger riding patterns in order to adjust daily routing strategies accordingly; Answer passenger calls collecting all necessary trip information for the permissible time period; Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively; Provides operational, on-time compliance and other miscellaneous reports.

Plans and schedules route itineraries, and coordinates route accommodations by studying travel patterns for maximum efficiency; Ensures that scheduling and routing needs are met within the constraints of the Agency; Monitors, and maintains route deployment trackers and reporting; compiles and completes reconciliations as required; Follows and revises procedures required to support the operation execution process and scheduling applications; Performs other job related duties as assigned.

Desired Education/Job Experience:

High School Diploma; Two (2) years of scheduling experience preferably in a transportation or messenger environment; Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Minimum Physical Requirements:

Sitting for sustained periods of time, minimal walking and standing, and travel as needed.

Other Qualifications:

Must possess strong transportation skillsets, preferably in a paratransit or taxi industry; Previous customer related experience required; Telephone speaking and/or call center experience; Computer experience; Prefer general knowledge of Ecolane scheduling software; Must be able to solve practical problems and deal with a variety of concrete variables within a transit environment; Must demonstrate a high level of customer service commitment and be able to handle multiple tasks simultaneously and maintain composure under pressure; Successful candidate with have in-depth knowledge of the AACOG region, including surface streets, highways and metropolitan San Antonio.

This position is a Pay Grade 8, with a starting hourly rate of $16.52. This is a non-exempt position. Open until Filled.

Only electronic online applications will be accepted.

AACOG offers a generous benefits package. These benefits can be reviewed at

http://aacog.com/DocumentCenter/View/50522/ADVANTAGES-of-WORKING-for-AACOG

Apply online at:

www.aacog.com/apply

Equal Opportunity Employer

https://www.aacog.com/Jobs.aspx?UniqueId=76&CommunityJobs=False&JobID=Alamo-Regional-Transit-ART-Dispatcher-479/637818330000000000

Company info

Alamo Area Council of Governments (AACOG)
Website : http://www.aacog.com/