Customer Experience Representative

Profile

\u003cp\u003eAs infrastructure critical to the region\u0026rsquo;s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit\u0026nbsp;\u003ca href=\u0022https://www.flynashville.com/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003eflynashville.com\u003c/a\u003e. Follow us on Facebook:\u0026nbsp;\u003ca href=\u0022https://www.facebook.com/NashvilleInternationalAirport\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@NashvilleInternationalAirport\u003c/a\u003e, Twitter:\u0026nbsp;\u003ca href=\u0022https://www.twitter.com/fly_nashville\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@Fly_Nashville\u003c/a\u003e\u0026nbsp;and Instagram:\u0026nbsp;\u003ca href=\u0022https://www.instagram.com/flynashville/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@FlyNashville\u003c/a\u003e.\u0026nbsp;Learn more about\u0026nbsp;\u003cem\u003eBNA\u0026reg; Vision\u003c/em\u003e, our growth and expansion plan for the airport, at\u0026nbsp;\u003ca href=\u0022https://www.bnavision.com/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003eBNAVision.com\u003c/a\u003e.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eHiring Process:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eApply online\u003c/li\u003e
\u003cli\u003eInterview\u003c/li\u003e
\u003cli\u003eOffer\u003c/li\u003e
\u003cli\u003eTen (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test\u003c/li\u003e
\u003cli\u003eOnboarding\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u0026nbsp;\u003cstrong\u003eBenefits\u003c/strong\u003e:\u0026nbsp;\u0026nbsp;\u003c/p\u003e
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\u003cli\u003eDeferred compensation plans\u003c/li\u003e
\u003cli\u003eEducational Assistance\u003c/li\u003e
\u003cli\u003eHealth, Dental, Vision, Life, Disability Insurance\u003c/li\u003e
\u003cli\u003eHealth Screenings\u003c/li\u003e
\u003cli\u003ePaid Holidays\u003c/li\u003e
\u003cli\u003eAnnual/Bereavement/Military Leave\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eAccepting Applications until filled\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWork Schedule:\u0026nbsp;\u003c/strong\u003eMust be available to work rotating A and B Shifts. Schedule will include weekends and holidays.\u003c/p\u003e
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\u003cli\u003eA Shift: 5:00 am to 1:30 pm\u003c/li\u003e
\u003cli\u003eB Shift: 2:30 pm to 11:00 pm\u003c/li\u003e
\u003cli\u003eMid Shift: 12:00 pm to 8:30 pm\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eStarting Salary Range: $32,058 - $40,872\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eJob Summary:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eThe Customer Experience Representative (Information Center) is responsible for assisting customers on the use and services available at the airport and providing information on accommodations, hotels, restaurants, and historical points of interest. Other responsibilities include operating the lost and found service and other customer service programs.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEssential Job Responsibilities:\u003c/strong\u003e\u003c/p\u003e
\u003cul style=\u0022list-style-type: disc;\u0022\u003e
\u003cli\u003eMonitors Flight Information Display System (FIDS) and maintains up-to-date information.\u003c/li\u003e
\u003cli\u003eProvides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.\u003c/li\u003e
\u003cli\u003eIdentifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.\u003c/li\u003e
\u003cli\u003eProvides announcements or pages over the public address system as requested.\u003c/li\u003e
\u003cli\u003eProvides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest.\u003c/li\u003e
\u003cli\u003eProvides customer service to non-English speaking travelers using the language Line Service and passengers in the terminal.\u003c/li\u003e
\u003cli\u003eMaintains updated brochure list, and orders brochures, as needed.\u003c/li\u003e
\u003cli\u003eMaintains traveling public comment log and prepares monthly report.\u003c/li\u003e
\u003cli\u003eOperates lost and found service and other customer service programs.\u003c/li\u003e
\u003cli\u003eReports deficiencies of service in janitorial and housekeeping conditions.\u003c/li\u003e
\u003cli\u003eAssists in scheduling and conducting tours of the airport terminal building.\u003c/li\u003e
\u003cli\u003eMaintains regular and on-time attendance.\u003c/li\u003e
\u003cli\u003eFollows all safety regulations.\u003c/li\u003e
\u003cli\u003eSupports MNAA\u0026rsquo;s commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).\u003c/li\u003e
\u003cli\u003ePerforms other duties as assigned.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eKnowledge, Skills, Abilities and Other Characteristics:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eCommercial Airline Operations: Knowledge of commercial airline passenger operations, tenant policies, and flight schedules.\u003c/li\u003e
\u003cli\u003eSafety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.\u003c/li\u003e
\u003cli\u003eCommunication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.\u003c/li\u003e
\u003cli\u003eRelationship Building: Skill in establishing and maintaining effective and professional working relationships with others.\u003c/li\u003e
\u003cli\u003eTeamwork: Skill in working with others as a team while taking responsibility for outcomes.\u003c/li\u003e
\u003cli\u003eComputer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.\u003c/li\u003e
\u003cli\u003eProblem Solving: Skill in identifying problems and reviewing related information to develop and evaluate options and implement solutions.\u003c/li\u003e
\u003cli\u003eWritten Comprehension: Ability to read and understand information and ideas presented in writing.\u003c/li\u003e
\u003cli\u003eDependability: Acts reliably and responsibly with others.\u003c/li\u003e
\u003cli\u003eProfessionalism: Demonstrates professional behavior and appearance in all situations.\u003c/li\u003e
\u003cli\u003eAgreeableness: Demonstrates a pleasant, tactful, and helpful demeanor when working with others.\u003c/li\u003e
\u003cli\u003eAttention to Detail: Is careful about detail and thorough in completing work tasks.\u003c/li\u003e
\u003cli\u003eStability: Maintains emotional and mental stability in challenging situations.\u003c/li\u003e
\u003cli\u003eAbility to obtain and maintain a Security Identification Display Area (SIDA) badge.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eQualifications:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eRequired:\u003c/strong\u003e\u003c/p\u003e
\u003cul style=\u0022list-style-type: disc;\u0022\u003e
\u003cli\u003eHigh School Diploma.\u003c/li\u003e
\u003cli\u003e1 year of experience in a customer service related field.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003ePreferred:\u003c/strong\u003e\u003c/p\u003e
\u003cul style=\u0022list-style-type: disc;\u0022\u003e
\u003cli\u003eAssociate\u0027s degree in a related field.\u003c/li\u003e
\u003c/ul\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:e5ff54da-0932-41b2-952c-f2ddf8d2283a,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2022-03-08T18:16:21.824Z,InternalPostedDate:2022-03-08T18:16:21.824Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

The Metropolitan Nashville Airport Authority
Website : https://www.flynashville.com/Pages/default.aspx