Customer Success Manager

Profile

:,ActualValueFromSolar:null},{QuestionName:Work Location,AnswerValue:EMD HQ LaGrange, IL ,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Job Purpose,AnswerValue:The Customer Success Manager is responsible for the management of the entire portfolio of telematics / remote monitoring support programs Progress Rail has with its customers. Responsible for expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction.\u003cbr/\u003e\u003cbr/\u003eReports to the Product Lead for the relevant technology platform(s). Main focus will be on customer loyalty and building close long-term client relation. Position requires skills to work through challenging problems and to work with a diverse client base.\u003cbr/\u003e\u003cbr\u003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req ID,AnswerValue:6944BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company Description,AnswerValue:Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. \u003cbr\u003e\u003cbr\u003eForging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit \u003ca href=\https://www.progressrail.com/\\u003e www.progressrail.com\u003c/a\u003e and follow us @Progress_Rail on Twitter and YouTube. \u003cbr\u003e,VerityZone:formtext21,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Education / Training,AnswerValue:• 4 Year College degree with a major in Engineering, Computer Science, Information Systems, or equivalent training/experience.\u003cbr\u003e\u003cbr\u003e,VerityZone:formtext20,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Customer Success Manager,VerityZone:formtext11,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:La Grange,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Key Job Elements,AnswerValue:• Develop engagement strategies with customers to establish a professional relationship by providing operational and product expertise, customer service, and training;\u003cbr\u003e• Generate user documentation to ensure the delivery of successful solutions to customer problems and opportunities;\u003cbr\u003e• Work with the sales, product management, and technology teams to ensure day-to-day service is effectively meeting customer needs and value is being delivered to the customer;\u003cbr\u003e• Develop and execute service plans that target customers’ key strategic business initiatives and pain points;\u003cbr\u003e• Proactively monitors renewal risk factors such as product usage, customer satisfaction, training needs and other activities to proactively engage customers in increasing usage;\u003cbr\u003e• Serve as liaison between customer-facing personnel, key customers, and the product team;\u003cbr\u003e• Identify actionable insights to improve customer results and team strategy which lead to upsell opportunities through the knowledge of the customer’s business requirements;\u003cbr\u003e• Develop and conduct customer training programs;\u003cbr\u003e• Travel as required to perform duties;\u003cbr\u003e• Special assignments as needed.\u003cbr\u003e\u003cbr\u003e,VerityZone:formtext19,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Qualifications and Experience,AnswerValue:• Minimum 8 years of experience in software and hardware applications in the industrial sector;\u003cbr\u003e• Strong organizational skills managing skilled professionals and workload with deadlines;\u003cbr\u003e• Excellent oral and written communication skills;\u003cbr\u003e• Capability to analyze customer requirements and specifications;\u003cbr\u003e• Proven experience managing complex projects with multiple stakeholders;\u003cbr\u003e• High level of interpersonal skills to work effectively with others;\u003cbr\u003e• Working knowledge of internal company departments and relationships;\u003cbr\u003e• Knowledge of best practices in technical service and remote monitoring operations;\u003cbr\u003e• Strong skills in Microsoft Office applications, Word, Excel, Project, etc.;\u003cbr\u003e• Ability to travel domestically and internationally travel as required for customer meetings.\u003cbr\u003e\u003cbr\u003ePreferred: \u003cbr\u003e• Experience in the rail industry and technology based applications;\u003cbr\u003e• Understanding of Progress Rail’s customers and support efforts.\u003cbr\u003e\u003cbr\u003eEssential and Physical Activities Functions:\u003cbr\u003e• Strength – Position typically involves work in a standard office environment. Occasional standing and walking; \u003cbr\u003e• Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment. This position will require occasional waling, standing, stooping and bending;\u003cbr\u003e• Vision/Hearing Requirement – May spend long periods of time in front of computer screen, communicate effectively with internal and external customers on the phone;\u003cbr\u003e• Work Environment – Work in temperature-controlled environment;\u003cbr\u003e• Emotional Demands – Required to liaise with multiple levels within and outside the organization, including senior leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests on a daily basis, with a professional and supportive attitude;\u003cbr\u003e• Safety – This is not a safety sensitive position. It is primarily an office position requiring awareness of the safety requirement in an office environment within the facility; must be capable of following all safety protocols.\u003cbr\u003e\u003cbr\u003e,VerityZone:formtext17,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO,AnswerValue:Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities \u003cbr\u003e\u003cbr\u003e,VerityZone:formtext18,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Benefits,AnswerValue:Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/vision/life/disability insurance along with flexible spending and paid vacation and holidays. Relocation assistance may be available for some positions. \u003cbr\u003e \u003ci\u003e*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..\u003ci\u003e \u003cbr\u003e,VerityZone:formtext22,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Category,AnswerValue:Sales \u0026 Marketing ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Alternative Work Location,AnswerValue:Possibly: Fort Worth, TX or Albertville, AL,VerityZone:formtext9,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State:,AnswerValue:Illinois,VerityZone:formtext33,QuestionType:text,ActualValueFromSolar:null}],GQId:1609,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6944BR,Title:Manager, 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Company info

Electro-Motive Diesel, Inc.
Website : http://www.emdiesels.com