Customer Care Specialist for Conviva Hialeah

Profile

Job Information

Humana

Customer Care Specialist for Conviva Hialeah

in

Hialeah

Florida

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

At Conviva Care Solutions, we want to inspire people to live life their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.

Conviva is seeking a dedicated, compassionate and cheerful BI-LINGUAL CUSTOMER CARE SPECIALIST

who is interested in being part of a team that focuses on excellent service to others.

Address: Conviva Care Center Hialeah:

3233 Palm Ave, Hialeah, FL 33012

Essential Functions:

Answer phone calls utilizing a multi‐line telephone system

Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff

Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries

Resolve patient issues through independent problem solving and with a goal of first call

Required Qualifications:

Bilingual, English and Spanish- fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance

Two years of experience in a highly customer service-oriented environment

Strong organizational, written and verbal communication skills

Ability to remain calm and helpful even when dealing with upset customers

Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience

Basic knowledge of Microsoft Excel

Role Desirables:

1-year experience in a medical office setting utilizing a computer-based practice management software system

Ability to handle high call volume and multi‐task while providing an exceptional customer experience

Experience in eClinicalWorks or other electronic medical records system such as Epic, Nextgen, Athena Health, NextGen.

Experience with Avaya telephony platform desired

Knowledge of and strict adherence to HIPAA

High school diploma or equivalent

Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you:

We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com