Billing and Enrollment Representative 1 - Remote-Nationwide

Profile

Description

Responsibilities

The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.

You will be responsible for:

Processing enrollments, payments, address changes or other enrollment related tasks.

All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.

Servicing members by telephone to enroll them in the TRICARE program.

Educating members and providing appropriate solutions and alternatives regarding plan benefits.

This is a 100% remote position .

Required Qualifications

2 years of customer service experience

Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.

Must work an 8-hour shift between the hours of 9:30 am - 6 pm CST (10:30 am - 7 pm EST) Monday through Friday with overtime based on business need

Mandatory 8-week training Monday - Friday 8:00 am to 4:30 pm. EST

This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

Our Department of Defense contract requires U.S. citizenship

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy ( see details below under Additional Information ) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test.

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

High school diploma or GED

College degree (Associate's or Bachelor's) highly preferred

Knowledge of customer service principles and practices - formal training or experience

Additional Information

Benefit package that starts your 1st day of employment

Robust 401k plan through Charles Schwab.

Eligibility for associate wellness and rewards program

Opportunity to learn the industry and build professional career

Tuition Reimbursement & Student Loan Refinancing

Work Days/Hours : Monday - Friday; must be able to work an 8 hour shift between 10:30 a.m. - 7 p.m. EST. (9:30 a.m.-6 p.m. CST) (Overtime may be required based on business needs, can include Weekends)

The following policy applies ONLY to associates working in the state of Arizona : Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter .

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com