Concierge - Little Caesars Arena

Profile

,AnswerValue:\u003cb\u003eJob Summary:\u0026nbsp;\u003c/b\u003e\u003cbr\u003eTo be an ambassador of Olympia Entertainment, the Detroit Red Wings, and the Detroit Pistons by providing first class customer service to every single guest.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eKey Responsibilities:\u003c/b\u003e\u003cul\u003e\u003cli\u003eWelcome and greet all of our guests and assist them with any question or need they may have during their visit.\u003c/li\u003e\u003cli\u003eMaintain the integrity and exclusivity of private clubs and premium areas at multiple venues.\u003c/li\u003e\u003cli\u003eOwn guest concerns from initial discovery through the resolution of their concern during events.\u003c/li\u003e\u003cli\u003eEngage guests at every opportunity, including building rapport with season ticket holders and repeat guests.\u003c/li\u003e\u003cli\u003eBe knowledgeable in and consistently uphold venue/company policies.\u003c/li\u003e\u003cli\u003eProactively be aware of situations that could be detrimental to the guest \u0026amp; colleague safety.\u003c/li\u003e\u003cli\u003eProblem solve.\u003c/li\u003e\u003cli\u003eBe available to work 80% of all ticketed events at Little Caesars Arena, DTE Energy Music Theatre and Michigan Lottery Amphitheatre at Freedom Hill.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cb\u003eSupplemental Job Functions:\u003c/b\u003e\u003cul\u003e\u003cli\u003ePerforms other duties as assigned.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cb\u003eMust Have:\u003c/b\u003e\u003cul\u003e\u003cli\u003eEmotional Intelligence – the ability to recognize, understand and manage one’s own emotions, as well as the emotions of others.\u0026nbsp;\u0026nbsp; This includes:\u0026nbsp;\u003cul\u003e\u003cli\u003eSelf-awareness\u003c/li\u003e\u003cli\u003eSelf-regulation\u003c/li\u003e\u003cli\u003eInternal motivation\u003c/li\u003e\u003cli\u003eEmpathy\u003c/li\u003e\u003cli\u003eSocial Skills\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003ePositive Attitude – people who tend to look on the bright side of things.\u0026nbsp;\u0026nbsp; This includes:\u003cul\u003e\u003cli\u003eBeing friendly and engaged with guests.\u003c/li\u003e\u003cli\u003ePutting in extra effort to deliver “WOW” service moments.\u003c/li\u003e\u003cli\u003eGetting along well with other team members.\u003c/li\u003e\u003cli\u003eTaking on challenges that others might try to avoid.\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003eAdaptability and Flexibility – being ready to quickly adapt to changing circumstances and guest’s needs.\u0026nbsp; This includes:\u003cul\u003e\u003cli\u003eBeing able to multitask efficiently.\u003c/li\u003e\u003cli\u003eBeing willing to take on new tasks.\u003c/li\u003e\u003cli\u003eShowing willingness to learn new processes, systems, technologies.\u003c/li\u003e\u003cli\u003eBeing comfortable with erratic work schedules.\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003ePassion for Helping People – being passionate about the guest experience and helping people.\u0026nbsp;\u0026nbsp; This includes:\u003cul\u003e\u003cli\u003eUnderstanding that guests are buying more than a ticket to an event.\u003c/li\u003e\u003cli\u003eWorking well with teammates, other departments and leaders\u003c/li\u003e\u003cli\u003ePersonable attitude and friendliness.\u003c/li\u003e\u003cli\u003eSmiling.\u003c/li\u003e\u003cli\u003eEye contact.\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cb\u003eMinimum Knowledge, Skills and Abilities:\u003c/b\u003e\u003cul\u003e\u003cli\u003eHigh school diploma and one to two years of customer service related experience is required.\u003c/li\u003e\u003cli\u003eAbility to read and comprehend simple instructions, short correspondence, and memos.\u003c/li\u003e\u003cli\u003eAbility to write simple correspondence.\u0026nbsp;\u003c/li\u003e\u003cli\u003eAbility to effectively present information in one-on-one and small group situations to guests, clients, and other colleagues of the organization.\u003c/li\u003e\u003cli\u003eAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.\u0026nbsp;\u003c/li\u003e\u003cli\u003eAbility to deal with problems involving a few concrete variables in standardized situations.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cb\u003ePreferred Knowledge, skills and abilities:\u003c/b\u003e\u003cul\u003e\u003cli\u003eExperience working in the sports and entertainment industry.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cb\u003eWorking Conditions:\u003c/b\u003e\u003cul\u003e\u003cli\u003eIrregular and extended hours including nights, weekends, and holidays.\u003c/li\u003e\u003cli\u003eAbility to climb stairs and stand for long periods of time.\u003c/li\u003e\u003cli\u003eWhile performing the duties of this job, the colleague will be exposed to outside weather conditions.\u0026nbsp;\u003c/li\u003e\u003cli\u003eThe noise level in the work environment is extremely loud.\u003c/li\u003e\u003cli\u003eFrequent visual/auditory attention.\u003c/li\u003e\u003cli\u003eAbility to occasionally lift and/or move up to 25 pounds, including pushing a guest in a wheelchair.\u0026nbsp;\u003c/li\u003e\u003cli\u003eSpecific vision abilities required by this job include close vision, distance vision, and color vision.\u003c/li\u003e\u003cli\u003eMay be asked to assist with venue clean-up. \u0026nbsp;This includes bending and lifting.\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003ci\u003eThe physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u003c/i\u003e,

Company info

Detroit Tigers, Inc.