In Home Advisor Ops

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Best Buy

The Home Strategic Operations Specialist is responsible for supporting an exceptional experience for both clients and sales teams through solution-based interactions utilizing a variety of contact mediums. This role will be required to build aptitude and comprehensive familiarity with business processes and technology to identify how the client and employee needs would best be served. This role will be required to work cross-functionally with corporate and field partners via established SOP to ensure clients are provided world class support. The specialist is responsible for problem solving and de-escalation of employee and client needs and experiences in addition to effectively capturing contacts to contribute to robust business intelligence. Daily tasks may include, but are not limited to, executing call center operations for Home Sales, national scheduling support of In-Home Consultations, order management, process improvement, escalation management and triage. This individual should exhibit high quality professional communication, both verbal and written, strong problem-solving skills and the ability to navigate multiple systems and applications to enable clientele support and sales.

This Home Strategic Operations Specialist will be working out of the Richfield, Minnesota, head quarters office.

Key Responsibilities:

Client and Sales Enablement Operational Support

Responsible for daily delivery of the inbound call experiences for calls received via 1-800 numbers supporting Home Sales enablement in addition to other contact mediums

Responsible for ensuring all inbound contacts are handled with a high level of urgency to capture immediate needs and resolved professionally, efficiently and within SLA while gathering valuable business intelligence from each interaction

Utilize resources, active listening and anticipation of client needs to identify the most appropriate path to follow to resolve the client or employee need.

Responsible for triaging client orders when necessary through appropriate avenues

Home Sales Operations Acumen

Understand and navigate a multitude of systems and applications in order to execute daily tasks such as CRM, CoreBlue, mPOS, OMA, RSS, FMS, Commerce Hub

Using a variety of resources in a fast-paced environment to deliver solutions and navigate business processes effectively

Identify system issues and create help desk tickets to expedite resolution. Alert leaders or cross-functional partners of issues or trends for triage, resolution and communication to the broader organization

Tactical Operations Execution

Including, but not limited to, specializing in a focus area on the team (e.g. SME)

Participate in short or long-term projects to improve operational efficiencies as assigned

Act as a supporting resource in process improvements and documentation

Execution of standardized operational processes to support day to day run the business operating model activities

Minimum Requirements:

1 year experience in customer service

Microsoft Office Suite proficiency

Ability to work a schedule that includes evenings, weekends and holidays

Preferred Experience:

Ability to speak Spanish fluently

Company info

Best Buy
Website : http://www.bestbuy.com