Company name
Humana Inc.
Location
Sandy, UT, United States
Employment Type
Full-Time
Industry
Customer Service
Posted on
Aug 13, 2022
Profile
Description
The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries & performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
High School Diploma
1 year of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Associate's or bachelor's degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish
Additional Information
The hours for this role are: Monday-Friday 10am-9:00pm MST (Your 8 hour shift will fall within this time) EST we are open 8am-11pm EST
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com