Outbound Contacts Representative 3- Puerto Rico ONLY

Profile

Job Information

Humana

Outbound Contacts Representative 3- Puerto Rico ONLY

in

San Juan

Puerto Rico

Description

The Outbound Contacts Representative 3 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Outbound Contacts Representative 3 performs necessary follow up with members and/or providers.

Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.

Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects.

Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

1 - 2 years of leadership experience

Previous inbound call center or related customer service experience

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast paced environment

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Work At Home Requirements: Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work. Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

COVID Requirements

: For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​ Medical, religious, state and remote-only work exemptions are available.

Preferred Qualifications

Associate's or Bachelor's Degree

Experience in healthcare

Call center experience

Additional Information

Hours:

Monday to Friday 9:00am - 6:00pm (AST - PR). After March 14, 2022 , we change to 8:00am - 5:00pm, due to Daylight Savings.

Training

: Training will take 2 weeks and will be here at the office El Mundo Office.

Work Location (Address)

: 383 FD Roosevelt Avenue, San Juan, PR 00927.​

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com