Inbound Contacts Representative 1 Part-Time

Profile

Description

Responsibilities

The Inbound Contacts Representative 1 (Part Time) addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

WORKING FROM HOME - Temporary Due to COVID-19 emergency. Please note this permanent position allows you to work at home until further notice. This position will return to a physical office at a future date to be determined by leadership. See the Additional Information section below.

Required Qualifications

High School Diploma or equivalent

2 years of customer service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Our Department of Defense Contract requires U.S. citizenship for this position

Successfully receive interim approval for government security clearance (eQIP- Electronic Questionnaire for Investigation Processing)

Must be able to work 20 hours a week and be flexible & adaptable to change: The Call Center is open from 6 a.m.-8 p.m./Monday through Friday and 7 a.m. to 3:30 p.m. on weekends. Although minimal, the call center does operate during specific holidays

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) is required

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Healthcare experience

Fluency in Spanish

Additional Information

Work Location (Address): This job is working from Home temporary Due to COVID-19 emergency. This position will deploy to the following location at a future date: 3600 Port of Tacoma Rd Tacoma, WA 98424.

Position is provisional working at home due to COVID-19 emergency. In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process.

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

20

Company info

Humana Inc.
Website : http://www.humana.com