VSP Outbound Contact Representative

Profile

Description

The Part-time Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Outbound Contacts Representative 1 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

Previous customer service experience

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast paced environment

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or Bachelor's Degree

Experience in healthcare

Call center experience

Additional Information

Scheduled Weekly Hours

20

Company info

Humana Inc.
Website : http://www.humana.com