Associate Support Consultant - Fully Remote

Profile

\u003cp\u003eEvery day, thousands of medical practices use the Practice Fusion Electronic Health Record (EHR) platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email, and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.\u003c/p\u003e
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\u003cli\u003eProvide live chat, email and phone service to Practice Fusion’s Electronic Health Record (EHR) community\u003c/li\u003e
\u003cli\u003eBe the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion Electronic Health Record (EHR)\u003c/li\u003e
\u003cli\u003eMaintain high levels of customer satisfaction by providing fast and accurate responses\u003c/li\u003e
\u003cli\u003eBe a champion of change management with both internal and external customers\u003c/li\u003e
\u003cli\u003eDocument and manage customer interactions in our Salesforce CRM system\u003c/li\u003e
\u003cli\u003eSupport leadership and actively contribute to key business initiatives\u003c/li\u003e
\u003cli\u003eBe an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion\u003c/li\u003e
\u003cli\u003eIdentify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform\u003c/li\u003e
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\u003cp\u003eAcademic and professional qualifications:\u003c/p\u003e
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\u003cli\u003eBachelor's Degree preferred\u003c/li\u003e
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\u003cp\u003eExperience:\u003c/p\u003e
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\u003cli\u003ePrevious customer service experience\u003c/li\u003e
\u003cli\u003eCreative and effective problem-solving skills\u003c/li\u003e
\u003cli\u003eExcellent written and verbal communication skills\u003c/li\u003e
\u003cli\u003eFriendly, patient, and professional phone demeanor\u003c/li\u003e
\u003cli\u003eDependable with the ability to work in a fast-paced environment\u003c/li\u003e
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\u003cp\u003eRequirements:\u003c/p\u003e
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\u003cli\u003eCapable of working in a remote setting\u003c/li\u003e
\u003cli\u003eAbility to work 8:00am - 5:00pm PST or 7:00am – 4:00pm PST\u003c/li\u003e
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Company info

Practice Fusion
Website : http://www.practicefusion.com