Local / Bilingual Work At Home Customer Service Representative

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Customer Service Representative represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Customer Service Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Must follow a Scripted Context while engaging with members.

Responsibilities

The Customer Service Representative performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Works within defined parameters to identify work expectations and quality standards and works under minimal direction.

This is a Limited Term, Full-Time position, Monday - Friday, 8:00 to 5:00 through December 2021, with the possibility of extending beyond December.

Candidates MUST reside in Miami-Dade, Broward or Palm Beach Counties.

Required Qualifications

MUST be Bilingual - English and Spanish

Candidates MUST reside in Miami-Dade, Broward or Palm Beach Counties.

Previous Customer Service Experience

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast-paced environment

Strong attention to detail

Strong typing and computer navigation skills

Ability to follow Scripted Content

Ability to create reports, on a daily basis, regarding progress of work completed

Effective verbal and listening communication skills

Ability to use good judgement and be a quick thinker

Ability to show compassion and empathize with patient and/or situations

Must be comfortable with being on the phone throughout the day making calls to patients to discuss important information about their medication, coverage and plan

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience in Healthcare

Call Center Experience

HS Diploma

Additional Requirements:

Work at Home Opportunity

Schedule: Monday-Friday, 8:00am-5:00pm

Candidates MUST reside in Miami-Dade, Broward or Palm Beach Counties.

This is a Limited Term, Full-Time position, Monday - Friday, 8:00 to 5:00 through December 2021, with the possibility of extending beyond December.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com