Customer Care Specialist

Profile

Job Information

Humana

Customer Care Specialist

in

Hialeah

Florida

Description

At Conviva Care Solutions, we want to inspire people to live life their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.

Conviva is seeking a dedicated, compassionate and cheerful BI-LINGUAL CUSTOMER CARE SPECIALIST who is interested in being part of a team that focuses on excellent service to others.

Responsibilities

Essential Functions:

Answer phone calls utilizing a multi‐line telephone system

Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff

Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries

Resolve patient issues through independent problem solving and with a goal of first call

Job Requirements:

High school diploma or equivalent

Bilingual, English and Spanish- fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance

Two years of experience in a highly customer service-oriented environment

Strong organizational, written and verbal communication skills

Ability to remain calm and helpful even when dealing with upset customers

Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience

Basic knowledge of Microsoft Excel

Role Desirables:

1-year experience in a medical office setting utilizing a computer-based practice management software system

Ability to handle high call volume and multi‐task while providing an exceptional customer experience

Experience in eClinicalWorks or other electronic medical records system such as Epic, Nextgen, Athena Health, NextGen.

Experience with Avaya telephony platform desired

Knowledge of and strict adherence to HIPAA

Conviva offers tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com