Social Media Representative 3

Profile

Description

The Social Media Representative 3 protects company's brand image by monitoring and addressing social media comments pertaining to our company's products and services.. Reviews, triages, and responds to comments, requests, and grievances. The Social Media Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Social Media Representative 3 reviews, triages, and responds to comments, requests, and grievances. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

1-3 years of technical experience

1 years of customer service experience

Willing to work various shifts based on business need

Preferred Qualifications

Prior proofreading experience

Social Media knowledge

Critical thinking

Additional Information

Weekend shifts include the following options: 34 hours (full-time)

Option-1

9pm Friday to 9am Saturday EST

9pm Saturday to 11:am Sunday EST

12:30pm to 9:00pm Monday EST

Option 2

9:00 a.m. to 9:00 p.m. Saturday EST

9:00 a.m. to 11:00 pm Sunday EST

12:30 pm to 9:00 pm Monday EST

Option 3

12:30 a.m. to 9:00 am Sunday - Thursday E

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com