CRM Business Analyst

Profile

Key Technology Responsibilities:

* Collaborate with CRM application managers to execute a CRM application solution strategy that supports the business growth

* Provides expertise to identify and translate system requirements into functional design documentation, leverage the CRM packaged application out-of-the-box capabilities and product

direction

* Analyze business and user needs, documents requirements, document use cases, and manage system enhancements: document, prioritize, review with business SMEs, and

collaborate with developers to complete functional system designs.

* Provide test plans, test cases, perform functional testing and assure proper user acceptance testing of completed projects

* Work with the business groups to obtain approval of system enhancements and project documentation

* Train users in administration and use of system and provide new user training on supported applications

* Recommend design changes to facilitate business requirements and analyze standard and custom developed processes. Seek out opportunities that will support business goals via

available CRM capabilities.

* Project review including applicable status reporting and monitoring

* Scope Management Control

Relationship Building and Cross Functional Teams:

* Collaborate with CRM Functional management team and with business users to refine scope and high level business requirements for major projects. Ensure a prioritization process to

assess projects that will deliver the most business value.

* Develop working relationships with key business users and a strong understanding of the business processes of the area you support

* Leverages relationships with key internal/external clients to support business needs.

* Participate in regular meetings within IT to ensure that we have good communication, partnership and alignment

* Develop and maintain working relationships with key vendors so we can maximize our usage of their products

Additional Responsibilities:

* Problem Solving: High level of responsibility. Requires ability to assess process risks and assist in formulating mitigation plans. On key projects, the ability to take corrective action to

bring projects back on track and the ability to evaluate alternatives and recommend best course of action will be key attributes needed.

Level of Decision Making: High level of responsibility. Requires ability to assess process risks and recommend mitigation plans. Ability to evaluate reasonableness of estimates, in working with

project team managers

Requirements: Education: Bachelor's Degree in Information Technology or related field

Experience:

* A minimum of 7 years experience in process design, business process re-engineering and requirements gathering/analysis

* A minimum of 4 years* experience implementing enterprise CRM projects, leveraging PeopleSoft CRM version8 and higher (preferably) or equivalent experience using Siebel CRM technologies

* A minimum of 5 hands-on CRM implementations experience (5 full SDLC projects)

* Working experience in an advisory role providing recommendations to customers on optimal use of PeopleSoft ,Siebel or Salesforce.com packaged applications products

* Development and implementation experience in CRM area with focus on SFA, Lead and Opportunity Management, Event Management, Case Management and Order Capture/Order

Management

* Strong business analysis experience is a must

* Excellent presentation and documentation skills

* Exposure to more than 1 CRM packaged application is desirable

* Consulting experience, preferably with Big 4 firms, desirable

If you are interested and available please send us your updated resume along your contact details to satyamv@npdglobal.com

Keywords:

Business Analyst, Peoplesoft CRM, Peoplesoft, CRM.

Thanks & Regards

Satyam Reddy

NPD Global Inc

1230 Avenue of the Americas, 7th floor; New York, NY 10020

Direct US: 1-646-863-6151

Email: satyamv@npdglobal.com

URL: WWW.npdglobal.com

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