Inbound Contacts Representative 1- Pharmacy/Medical WAH AZ CO MT NM UT ID WY

Profile

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries & performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma

1 year of customer service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or bachelor's degree

Previous inbound call center or related customer service experience

Healthcare experience

Fluency in Spanish

Additional Information

The hours for this role are: Monday-Friday 10am-9:00pm MST (Your 8 hour shift will fall within this time) EST we are open 8am-11pm EST

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com