Customer Service Representative

Profile

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.How we LEAD: UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Social Media Customer Service Representative to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.How you’ll CREATE:Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolutionKeep customer records up to dateAssist with processing returns or exchangesApply the Golden Rule and treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives.Report recurring issues or trendsRespond to customers in a timely and respectful mannerOther administrative responsibilities as assignedUphold the policies of eCommerce and Label Services as stated in the UMG Customer Care Help Center.Bring your VIBE:Strong communication skills, both verbal and written.Ability to recognize situations that need to be escalatedReliable attendance historyAbility to be patient and express empathyAvailable to work a flexible schedule, which may include evenings and weekends as neededIndependent thinker; able to make meaningful decisions based on each situation.Excellent follow-up skills and 100% follow through on commitments.Result and action-oriented, resourceful and efficientStrong work ethic, highly motivated, upbeat personality, team player.Ability to analyze and report on trends and issues.Strong computer skills; Microsoft Office, Internet search skills.Bachelors Degree in business or related field preferred1 years customer service experiencePerks Playlist:Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan with company matchingFlexible Paid Time Off plus Paid Holidays, 2 week “Winter Break” & Wellness Fridays (year-round)Medical, Dental and Vision InsuranceStudent Loan Repayment Assistance & Tuition Reimbursement (after 12 months of service)Robust Employee Assistance Program (for you and your loved onesAnnual Well-Being Allowance which includes Fitness, Travel, Home Enhancements, Nutrition, and Spa Treatment ReimbursementsUniversal Music Group is an Equal Opportunity EmployerAll UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Company info

Universal Music Group
Website : http://www.universalmusic.com