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Job Details

Customer Service Representative II

Company name
Realogy Holdings Corp

Location
Irving, TX, United States

Employment Type
Full-Time

Industry
Customer Service, Real Estate

Posted on
Sep 30, 2020

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:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Customer Service Representative II,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp dir=\ltr\\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003eRealogy Holdings Corp.\u003c/a\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of the\u0026nbsp;\u003ca href=\https://www.worldsmostethicalcompanies.com/honorees/?__hstc=222959556.d317b27b341713c70f7612836dad7527.1581395211108.1581395211108.1581395211109.1\u0026amp;__hssc=222959556.1.1581395211110\u0026amp;__hsfp=1856758919\ target=\_blank\\u003eWorld’s Most Ethical Companies\u003c/a\u003e, Realogy has also been designated a \u003ca href=\https://www.realogy.com/news/2019/05/28/realogy-earns-great-place-to-work-designation-for-second-consecutive-year\ target=\_blank\\u003eGreat Place to Work\u003c/a\u003e\u0026nbsp;and one of \u003ca href=\https://www.realogy.com/news/2020/01/21/realogy-named-to-forbes-2020-best-employers-for-diversity-list\ target=\_blank\\u003eForbes’ Best Employers for Diversity\u003c/a\u003e. Realogy is headquartered in Madison, New Jersey.\u003c/font\u003e\u003c/font\u003e\u003c/p\u003e\u003cp dir=\ltr\\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/font\u003e\u003c/font\u003e\u003c/p\u003e\u003cp dir=\ltr\\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/font\u003e\u003c/font\u003e\u003c/p\u003e\u003cul dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eForbes 2020 Best Employers for Diversity.\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eRecognized on the 2020 Human Rights Campaign \u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003eCorporate Equality Index \u003c/a\u003e.\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003eEquality Act\u003c/a\u003e\u0026nbsp;and fully support\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e H.R. 1447\u003c/a\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp dir=\ltr\\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/font\u003e\u003c/font\u003e\u003c/p\u003e\u003cp dir=\ltr\\u003e\u003c/p\u003e\u003cp dir=\ltr\\u003e\u003cfont style=\font-size:16px;\\u003e\u003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCartus is the\u0026nbsp;\u003ca href=\http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf\ target=\_blank\\u003etrusted industry leader\u003c/a\u003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. 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customer on program benefits. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eProvides counseling concerning their areas of interest, cross-sell mortgage and assist with the listing and buying of a new home. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eWill carry a caseload of at least 350 files of multiple client programs and is responsible for key metrics including compliance, conversion and service. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli 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style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eExplains the features and benefits of the Real Estate Assistance Program to the customer and monitors the program from start to finish. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eREC will be involved in transactional service issues when necessary and depending on its severity. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eREC is also responsible for cross-selling any additional ancillary services provided by the corporate client. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003c/ul\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003eSelection Criteria\u003c/strong\u003e:\u003c/font\u003e\u003c/font\u003e\u003cul dir=\\\ltr\\\\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eCollege degree preferred, or at least 2-3 years of business experience. \u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eComputer efficient\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eCall center background a plus\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eReal estate and/or mortgage background preferred\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eMust possess excellent communication skills - oral, written and listening\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eStrong Sales ability/persuasiveness for multiple clients, and rapport building skills required\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eStrong planning and organizational skills, process management, and a self-starter\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eEmbraces diversity\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eFlexibility; embraces frequent change by the client\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eMust perform many tasks in a fast paced environment\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eAdaptability to requirements of business needs\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eMust be able to operate well under stress\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003e9 months in REC I position\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003e75 returned taker evaluations, or as required by program\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eTeam average or better for same 9 months for scorecard metrics.\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eOrganization and file maintenance skills\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eCommunication skills\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan style=\\\color:black;\\\\u003eInterpersonal skills and teamwork\u003c/span\u003e\u003c/font\u003e\u003c/font\u003e\u003c/li\u003e\u003cli style=\\\text-autospace:none;\\\\u003e\u003cfont style=\\\font-size:16px;\\\\u003e\u003cfont style=\\\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\\\u003e\u003cspan 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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

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