Member Specialist - National Purchasing Partners

Profile

Member Specialist - National Purchasing Partners','200389','NPP Sales','Washington-Seattle','Days','40 hours per week','40 hours per week','40','40','Monday-Friday','Monday-Friday','','','!*!This position represents NPP during initial phone contact by providing our members with basic account information, and other support services. This position also provides a high level of customer service in a manner consistent with NPP’s mission, goals and service standards.Principal AccountabilitiesThe following duties are intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities.Answers incoming requests, via phone and email, to assists members or vendor partners. Communicates efficiently and effectively with the Account Management team, written or verbally, on behalf of the member or vendor. Can follow communication SLA’s for prompt communication with members and vendors. Work with prospective and current members to update their information in our CRM tool. Use online research tools, to confirm member eligibility with specific vendor partners. Ensuring member satisfaction and provide professional customer support.National Purchasing Partners (NPP) is a group purchasing organization offering organizations and associations access to an aggressively priced contract portfolio with world class vendors. NPP is a member-based GPO with over 100,000 member organizations and hundreds of thousands of other eligible organizations across the public and private sectors.National Purchasing Partners is owned by a nationally acclaimed non-profit medical center (Virginia Mason Medical Center). Armed with over 35 years of Group Purchasing Organization (GPO) experience, we pride ourselves on peer-to-peer relationships with associations to efficiently grow business for our vendor partners.','!*!High school diploma or GED required. Six (6) months of office and/or call center, customer service or sales experience. Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail; ability to problem solve and multi-task; keep confidences; ability to meet and exceed service components of this position; proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding), demonstrated basic telephone skills (transfer, conference, placing a member on hold); excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible. Familiarity with sales terminology and proficient in Microsoft Office products including Teams. Previous call center, sales or customer service experience preferred','Member Specialist - National Purchasing Partners

Company info

Virginia Mason Medical Center
Website : http://www.virginiamason.org