Bilingual Consumer Service Operations Representative 2 - Louisville KY Opportunity for Remote

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Job Information

Humana

Bilingual Consumer Service Operations Representative 2 - Louisville, KY *Opportunity for Remote*

in

Louisville

Kentucky

Description

The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

We are looking for motivated and highly driven career minded professionals that enjoy making a difference in others' lives. This rewarding role allows you the opportunity to engage our members over the phone by assisting in determining their eligibility for state and federal programs that can improve their wellbeing. The Consumer Service Operations Representative role spends time with our members, gathering personal and financial information required to complete state applications on behalf of the member. This role requires individuals to be great multitaskers, as you are inputting information captured by the member during the call and updating in the various systems we use daily. Although assisting members with completing the Medicare Saving Program application is our first objective, we also assist our members with locating additional resources to promote healthy living, like determining if they suffer from food insecurity, or/and need assistance with lowering the cost of their medications at their local pharmacy. If you enjoy utilizing your skills and experience to help those in need, this role is for you!

At Humana, one of our core values is to inspire the health of others. We are looking for individuals who enjoy talking to others about their health while providing education, support, and encouragement to improve their wellbeing. We also desire, to cultivate the uniqueness of each of our associates as well as our members and are looking for individuals from various backgrounds to bring their expertise to the role. If you are looking to join a team of dynamic professionals, we welcome you to apply!

The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.

Hours are Monday-Friday 10:40am - 7:10pm, with scheduled lunch and breaks

Position will be in-office for the first 6 months (101 E Main Street, Louisville, Ky 40202), with opportunity to go remote, based on performance, good attendance and demonstrated ability to thrive independently

Required Qualifications

3 years of customer service experience, including typing/data entry

Previous inbound and/or outbound call center experience

Excellent verbal, listening and written communication skills

Aptitude for quickly learning and navigating new technology, systems and applications

Proficient in Microsoft Office Outlook and Word

Bilingual English/Spanish with ability to pass a Language Proficiency Test

Preferred Qualifications

Associate's or Bachelor's Degree

Previous healthcare experience

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination including booster  or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com