Contact Center Representative 2 - Remote

Profile

Description

The Contact Center Representative 2 is responsible for the accurate enrollment and billing process for an insurance organization. The Contact Center Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Responsibilities:

The LINET Contact Center Representative 2 will assist members in a fast-paced inbound call center environment. You will be responsible for:

Verifying eligibility, processing enrollments, pharmacy claims, and other related tasks.

All associates must meet established performance metrics including quality, compliance, standards, and attendance.

Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

The start date for this position will be January 25, 2021. This is a Work-At-Home opportunity

Required Qualifications

High School Diploma or equivalent.

2 years of customer service.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Mandatory 3-4-week virtual training program Monday - Friday 8:00 am to 4:30 pm EST.

Must work an 8-hour shift between the hours of 10:30am - 7:00pm EST Monday through Friday; overtime based on business need.

Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller.

Must live within 50 miles of the Humana office located in either Louisville, KY or San Antonio, TX (see addresses listed below):

8123 Data Point Drive San Antonio, TX 78229

101 E. Main Street Louisville, KY 40202

Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Preferred Qualifications

College degree (Associate's or Bachelor's) highly preferred

Knowledge of customer service principles and practices - formal training or experience

Additional Information

Benefit package that starts your 1st day of employment

Robust 401k plan through Charles Schwab.

Eligibility for associate wellness and rewards program

Opportunity to learn the industry and build professional career

Tuition Reimbursement & Student Loan Refinancing

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com