Parts Credit Administrator Customer Core Repair Management

Profile

Parts Credit Administrator (Customer Core Repair Management)-WIC04940

DESCRIPTION

BOMBARDIER

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)

-

Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification

-

Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts

-

Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings

-

Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees

-

Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.

-

Create Purchase Order(s)

-

Adhere to General Work Requirements

QUALIFICATIONS

As our ideal candidate,

- You typically have 0-2 years experience in Customer Service related activities

-

You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations

-

You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications

-

You have an Associates Degree or equivalent experience

-

You have previous experience in aircraft industry customer service - preferred

-

You have previous SAP experience - preferred

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.

JOB: Logistics

PRIMARY LOCATION: US-KS-Wichita

ZIP CODE: US 67209

ORGANIZATION: Aerospace

SCHEDULE: Full-time

EMPLOYEE STATUS: Regular

Job Posting: 07.08.2021, 12:00:20 PM

UNPOSTING DATE: Ongoing

Company info

Bombardier
Website : http://www.bombardier.com