Associate Support Consultant - Fully Remote

Profile

\u003cp\u003eEvery day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.\u003c/p\u003e
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\u003cli\u003eProvide live chat, email and phone service to Practice Fusion’s EHR community\u003c/li\u003e
\u003cli\u003eBe the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR\u003c/li\u003e
\u003cli\u003eMaintain high levels of customer satisfaction by providing fast and accurate responses\u003c/li\u003e
\u003cli\u003eBe a champion of change management with both internal and external customers\u003c/li\u003e
\u003cli\u003eDocument and manage customer interactions in our Salesforce CRM system\u003c/li\u003e
\u003cli\u003eSupport leadership and actively contribute to key business initiatives\u003c/li\u003e
\u003cli\u003eBe an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion\u003c/li\u003e
\u003cli\u003eIdentify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform\u003c/li\u003e
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\u003cp\u003eAcademic and professional qualifications:\u003c/p\u003e
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\u003cli\u003eBachelor's Degree preferred\u003c/li\u003e
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\u003cp\u003eExperience:\u003c/p\u003e
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\u003cli\u003ePrevious customer service experience\u003c/li\u003e
\u003cli\u003eCreative and effective problem-solving skills\u003c/li\u003e
\u003cli\u003eExcellent written and verbal communication skills\u003c/li\u003e
\u003cli\u003eFriendly, patient and professional phone demeanor\u003c/li\u003e
\u003cli\u003eDependable with the ability to work in a fast-paced environment\u003c/li\u003e
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\u003cp\u003eRequirements:\u003c/p\u003e
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\u003cli\u003eCapable of working in a remote setting\u003c/li\u003e
\u003cli\u003eCan work 8:00AM - 5:00PM EST\u003c/li\u003e
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Company info

Practice Fusion
Website : http://www.practicefusion.com