Service Support Analyst ITIL methodology Service Desk ServiceNow Microsoft Windows 7 amp 10

Profile

NCDIT-692872

The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens.

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Experience providing excellent customer service skills using ITIL methodology

Required

3 Years

Experience working in a call center environment and Service Desk role

Required

3 Years

ServiceNow experience

Required

3 Years

HDI Support Center Analyst, ITILv3 Foundation A certification highly preferred

Required

3 Years

Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365

Required

3 Years

Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.

Required

3 Years

Toll Free:

855-818-5109

Local:

518-218-1700

Map

& visit our office

Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

63E Lake Street, Ste 201

Chicago, IL 60601

Florida

17258 SE 121st Ave

Summerfield, FL 34491

© 2018 MVP Consulting Plus. All Rights Reserved.

Company info

Mvp Consulting Plus, Inc.