Company name
LendingTree, LLC
Location
Charlotte, NC, United States
Employment Type
Full-Time
Industry
Customer Service, Call Center
Posted on
May 10, 2021
Profile
THE POSITION
Ovation Credit Services is now a LendingTree Company. Ovation is a leading provider of credit services with a strong customer service reputation. Ovation Credit Services by LendingTree utilizes a proprietary software application that facilitates the credit repair process and is integrated directly with certain credit bureaus while educating consumers on credit improvement via ongoing outreach with Ovation case advisors. We are looking for extraordinary individuals to work in our Client Services department. We're looking for someone who has a vibrant, positive can-do attitude and is excited to work with our clients on their journey to living a “Better Credit Life.”
RESPONSIBILITIES
Living by the company's high levels of integrity and ethics as it applies to our consumer clients
Speaking with consumers via inbound/outbound calls and email who have negative items on their credit reports
Selling these consumers on Ovation’s products and services to repair their credit
Identifying and resolving client credit questions and concerns in a professional, friendly and timely manner through Ovation systems and processes
Retaining clients by providing elite customer service
QUALIFICATIONS
Bi-lingual in English-Spanish is a plus, but certainly not required
Individuals who are excited to work with our consumer clients throughout the process of repairing their credit reports
Individuals with 2 or more years of customer service and call center experience
Prior experience in financial industry service center
Self-motivated and driven to make commissions, compassionate and understanding of the client needs
A great teammate who is diligent about follow up, organized and dependable
An ability to work independently and problem solve
Proven ability to write clear and effective business email
Basic Windows Office, Internet and PC skills
COMPENSATION AND BENEFITS
We offer starting base hourly rate of $15.88/hour
Our office hours are 8am-9pm, Monday-Friday and 10am-4pm, Saturday. You will work a 9-hour shift which may include a Saturday and includes an hour for lunch and other breaks with some schedule flexibility
Benefits eligibility with Ovation Credit Services by LendingTree begins on
Day 1
and includes medical, dental, vision, life insurance, 401k, equity grants and free credit repair.
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
We’re a publicly-traded company
(TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
We still make
funny commercials
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear
(but
please,
do
wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done
(we
even have an award for employees called the GSD,
“Get
Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.
Company info
LendingTree, LLC
Website : http://www.lendingtree.com