Customer Care Business Support Coordinator

Profile

Description

Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridging the gap between the physician's office and the member's home. YHA provides prospective home visits conducted by licensed and trained clinical practitioners who perform In-Home Wellness Assessments (IHWA). The IHWA was established to identify and assess Humana Medicare Advantage members who are at risk of excessive utilization of future health related services and to supplement Humana's Health Assessment Program.

Responsibilities

The YHA Customer Care Business Support Coordinator follows established procedures and guidelines to provide timely and effective customer service support to internal and external customers: Humana members, call center, staffing, and customer service. The Customer Care Business Support Coordinator collaborates with multiple channels to resolve common issues with minimal support.

Required Qualifications

High School Diploma

2 years of customer service experience

Critical thinking skills to escalate and resolve common issues with minimal support

Proficient in Microsoft Outlook, Word, Excel and PowerPoint

Strong attention to detail ability to write detailed reports

Capacity to maintain confidentiality

Strong organizational skills

Ability to balance multiple initiatives and prioritize workload

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Must be able to work Monday-Friday 9AM-5:30PM EST; potential for weekends during peak season as needed

Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

Previous healthcare administrative or related experiences

Additional Information

WAH Nationwide - must be able to work in EST

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com