Sr. Technical Advisor - LA/AR

Profile

Arkansas, United States of America

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

March 10, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

Where you fit in –

Global Lubricants Americas is leading a transformational business growth agenda. The B2B business is a key growth, strategic lever and it aspires to double its bottom-line results by 2025.

Accelerating our lubricants growth in certain resilient sectors has been identified as a foundation for our growth. Your technical leadership will advance delivery of relevant CVPs and services offered to maintain and drive B2B customer growth.

When you join the B2B Lubricants Technical team, you will be part of a community that is high-performing and results-oriented. Our team members take pride in their ability to help solve our customers’ unique challenges while also delivering strong business results.

What’s the role?

As the Senior Technical Advisor, you will provide first line technical advice to direct accounts, industrial and transport customers, and Shell sales force on the use of the Shell lubricants portfolio and equipment applications to best exploit the technical attributes of Shell products and services to commercial advantage.

You will provide the Distributor Technical Advisor with coaching in the use of Shell products and services in support of Industrial growth and Indirect Channel growth initiatives and you will trouble shoot any technical issues.

Accountabilities

To support and to secure technical partnership with key direct accounts (gold and platinum) and provide coaching to the Distributor Technical Advisor.

Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for 80% of all front-line technical issues. This may be pro-active in line with Sales/Marketing effort and business objectives or reactive to customer complaints/claims or used oil analysis.

Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question.

Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent Shell product to replace a competitor’s product, for all lubricant products.

Prepare customer plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, as necessary to support the overall business strategy.

Liaise with local OEMs or local branches of global OEMs, to develop product approvals, under guidance from the identified OEM ‘owner’ in the Line of Business team (OEM Approval Mgrs) for selected global priority approved OEMs.

Provide HSE, Occupational Health, safety and product disposal advice to customers and front-line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation.

Receive referrals of technical problems or other customer contact from the CSO or THD and work to resolve with the customer. Feedback to the CSO or THD to ensure continual improvement in the fielding of enquiries and understanding of technical issues

Pro-actively update CSO/THD with key customer or product information

Support and act jointly with local Marketing Specialist to enhance our Shell Technology Intimacy image through Sales into the market

To drive top and bottom line growth

Work closely with local sales and global accounts that have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.

Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products

Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required

Refer complex technical issues to the Team Lead, Sector Lubricants Technical Advisor or to the PAS network for resolution, working with them to ensure issue is completed satisfactorily, with local customer follow up by the Technical staff as necessary

Develop and deliver appropriate lubricants training to alliance distributors and direct Shell Sales staff to develop their product-application-services expertise

Exploit use of Sales First tools (CRM, SPANCOP, Standard Documentation templates, DVRs) according to global needs and guidelines to provide proven Technology Leadership or Value Led examples.

Liaise with Operational Portfolio Managers for product portfolio issues as appropriate and provide/advice alternatives. Manage portfolio harmonization process at customer level, including smooth conversion of customers caused by product introductions and retirements

Contribute to Direct C3 $240 mln. Indirect C3 $250 mln, Group Scorecard

There are identified special challenges in the Senior Technical Advisor role that will be critical to ongoing business success:

Balance the needs of the customer and value of the business to Shell in providing and presenting possible solutions to complex technical problems.

Manage multiple internal and external relationships, acting as the key information channel between strategic and operational levels in the lubricants technical support process.

Safeguard and enhance Shell’s technical reputation in all external contact.

Prioritize based on key markets and accounts – good commercial understanding required.

Work in virtual team, leveraging the global/local resources to the benefit of the local market and customers.

Deliver results – accountability. Clear results orientation and capacity to manage self-performance

Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues.

Travel extensively, 50-75%

Skills & Requirements

What we need from you -

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Minimum Bachelor’s Degree (e.g. BSc, BEng) - engineering or chemistry or comparable technical background skills.

Minimum three (3) years’ experience in a technical (lubricants & applications) environment Experience in a customer facing role (CSO or front-line sales) beneficial

Demonstrates interpersonal and communication (written and verbal) skills

Have engineering knowledge in industry or transport, or related discipline

This role can be based from Shreveport, LA or Little Rock AR

Company description

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com