Bilingual Social Services Care Coach 1 - Remote Jacksonville FL

Profile

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

This is a Permanent WAH based position in Duval County, FL. With occasional travel for events and meetings.

Must be able to work Mon-Fri between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays including but not limited to the Medicare Annual Election Period, September 15-Dec 8.

This position also requires home visits to members and events in the area and surrounding counties. Including but not limited to Duval, Union, Bradford, Columbia, Baker, Nassau, St Johns, and Clay counties .

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues.

Identifies and resolves barriers that hinder effective care.

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.

Understands own work area professional concepts/standards, regulations, strategies and operating standards.

Makes decisions regarding own work approach/priorities, and follows direction.

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

High School Diploma or equivalent

Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance and pass the required proficiency tests in both languages.

1 year Call Center environment experience and/or inbound and outbound phone calls experience

2 or more years of customer service or related experience in an office setting

Data entry experience

Team player, ability to work with tight schedules, multiple priorities as well as work independently

Intermediate skills in Microsoft Office Programs Word, Excel

Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Must be able to work Monday through Friday between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays during the Medicare Annual Election Period September 15-Dec 8.

Current valid Driver's license required & ability to travel up to 75% at times to include home visits, and events in Duval County and nearby counties as needed. (see additional Information Below)

Additional Work at Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Preferred Qualifications

Associate / Bachelor

Strong preference for experience in member services, specifically with Medicare & Medicaid recipients.

Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com