Senior Customer Service Advisor

Profile

Job Title:

Senior Customer Service Advisor

Location:

Manchester / Hybrid – 3 days per week in the office (after completing training)

Salary:

Up to £25,000 plus an on target quarterly bonus

Benefits:

25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay, life assurance, employee assist program and many more

Do you enjoy being the best in your contact centre and providing the highest level of customer service? That’s who we need.

At Simpson Millar we want every customer conversation to be exceptional. Delivering this level of service is vital to our business in the challenging market we operate in

. Over the next year we’re transforming our business and as such we

want you to bring your experience and skills to help us on that journey.

Working here will give you the opportunity to use the skills and experience you’ve gained

to make a tangible impact to our customers, our team and our business.

The role will mean you’ll move away from task driven calls, and you’ll get the chance to really flex your skills and impact our clients throughout their time with us.

In addition, you’ll get regular weekday working hours, a basic salary of £25,000 plus bonus, OTE £26,750 (bonus is paid quarterly) and mapped progression opportunities to see your career develop. There's 25 days holiday (plus bank holidays), an employer contributed pension, 4x DIS and access to our Rewards Gateway scheme. We also operate a dress down policy, we don't believe you have to be suited and booted to perform well in your role, so no need to splash out on new work clothes.

You’re going to be first point of contact to any customer who contacts our business, you’ll need to be prepared to go to extra lengths to improve their experience with us, but if you’re the sort of person we’re looking for then that’s going to come naturally to you.

We offer a hybrid working pattern which will see you working from our Central Manchester office for 3 days per week, and from home 2 days per week (after completing your induction training).

We want people who have a passion for delivering exceptional customer service and have the confidence to speak to clients on the phone, via chat or email. We therefore need you to have excellent communication skills, be confident on learning new IT systems (e.g. Proclaim) and not be afraid to tell us what we can do better for our customers.

But if you’re ready to help us on the next level of our journey to provide the very best in legal advice then please click apply. We respond to every application we receive.

At Simpson Millar we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles in our firm.

Apply Now

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ResourceBank Recruitment Ltd RBR House, Hawksworth Road, Central Park, Telford, Shropshire TF29TU

Company info

Simpson Millar LLP
Website : http://www.simpsonmillar.co.uk