HR Call Center Rep

Profile

Description

The HR Call Center Representative 3 provides centralized human resource services spanning payroll, benefits and other transactions. The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

An ideal candidate would be able to :

Multi- task

Effectively communicate written and verbally

Work simultaneously in various HR systems

Engage with others in a positive manner

Required Qualifications

Minimum 1 years of inbound call center experience

Demonstrated ability to provide excellent customer service while multitasking

Schedule will be 9:45 a.m. - 6:15p.m. or 11:45- 8:15 p.m.( EST) once training is complete

This role is work from home. Applicants must reside within driving proximity to Humana Louisville, KY office

Preferred Qualifications

Associate's or Bachelor's degree in HR or a related field

Experience using web-based human resource management systems - Workday

Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English

Additional Information

Please note that this requisition is a pipeline for our HR Call Center role. We appreciate your application and will review your information as openings become available in this space. This role is work from home for residents within driving proximity to the Louisville, Kentucky Humana office.

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

Work-Life Balance

Generous PTO package

Health benefits effective day 1

Annual Incentive Plan

401K - Immediate company match

Well-being program

Paid Volunteer Time Off

Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana!

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health-screening questionnaire. Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Work-At-Home Requirements:

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com