Administrative Customer Service Jobs description
The pool of administrative customer service openings is very broad and has positions like those of a customer service associate, customer service assistant, customer service coordinator, customer service receptionist, clerical customer service specialist, and customer service executive. The typical duties of an administrative customer service position include handling incoming customer service inquiries or requests, processing these requests, keeping track record of various transactions made, calling up customers, following up with other departments on service reminders, updating customer accounts database with the status of requests, assisting customer service associates or managers and performing other tasks assigned by the supervisor. An administrative customer service professional typically reports to a customer service manager.An administrative customer service professional should have an associate's degree or a bachelor's degree. Excellent customer service skills are a key trait for an administrative customer service opening. Familiarity with MS Word and Excel may be required.
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