These jobs are available with nearly all kinds of companies that offer customer or after sales support. Customer service representatives are some of the most numerous jobs in the service industry. During the last recession, customer service jobs filled the void of thousands of displaced workers.
Companies make sure that customer satisfaction is achieved. This in turn creates countless customer service jobs all over the country. Companies are able to leverage further improvement in terms of service or product quality. Gaming, toys, electronics, and even battery manufacturers have CSR’s all over the country. Many came to love this kind of jobs as they are not only abundant; the company offers free training and many benefits. If you like the idea of helping people out then this could be the job for you.
CSR or customer service representatives provide information to customers; it could a billing issue, complaint or more information of any nature. CRS usually receives calls from a call center environment, or respond through email either by canned responses or inquiries that require unique attention, fax or by snail mail. CSR offers a whole range of services and handles infinite inquiries. Depending on the company, some CSR may address problems in home appliances, GPS tracking, order inquiries and internet services like subscription and upgrades.
Other related customer service jobs are as follows; financial clerks, retail sales person, gaming services support, computer support workers, tellers in banks, sales agents, and record and information clerks. These jobs do the same thing as the customer service representatives; they interact with customers, giving them directions on how to install appliances, what to do, and what not to do instructions.
The employment outlook of the customer service jobs is excellent. Nothing beats personalized after sales service and nothing can replace it, not in 50 years. Bilingual applicants are an advantage as many companies cater to non English speakers. This type of jobs offers flexible work schedules, part time or full time positions with great benefits. Experienced agents have the option to move up to supervisory positions up to managerial positions. Some agents are sent to satellite call centers to help troubleshoot problematic accounts.
The customer service jobs are expected keep increasing until the year 2015. Due to forecasts, expansion, and development for many robust industries in relatively cheaper cities in the United States is underway. In the near future, you can find CSR jobs everywhere. Further retraining of the agents is one of the next steps in CSR industry. The plan of consolidating the industries and plans to develop a centralized call centers presents more job opportunities than ever.
Furthermore, more and more companies are now looking into ways how to cut back expensive building leases by hiring customer service representatives to do the work for a fraction of the price rather than keeping a staff. The educational requirement for customer service jobs is a high school diploma, but some companies would prefer applicants with bachelor’s degree or even a college level applicant. In the United States alone, more than half a million CSR agents are employed and is expected to double by the next 3 years.
Here is the projected average annual income of customer service jobs:
• Retail - $56,000
• Information technology - $60,000
• Wholesale and retail distribution - $60,000
• Distribution and manufacturing - $62,000
• US Postal Service - $79,000
• Popular telecommunications companies ranging from $40,000 to 79,000
When searching for a job, make sure that it is really what you want and enjoy doing because this will make you happy and you will be able to keep your job for a long time. Make sure that the salary pays your bills or maintains your financial status or you will be in a lot of financial problems in the future. Hiring managers would look at the resume like we would in a cereal box that would make us decide which one to buy. As the product has to stand out, candidates should also possess the skills and traits hiring manager are looking for to answer their job postings. Therefore, it is important to assess your skills by using words that will grab the hiring manager’s attention because these words are your key that will make you unique for the position.
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