Simple Tips on How to Become a Better Hotel Concierge

Emergence of Hotel Concierge position started in France as early as the medieval year where Castles and Mansions employed an individual to take care the household needs and its guest. As the years goes by, the Hotel Concierge became one of the vital positions in daily customer service operation of any hotels or resorts.

With increasing trend in hotel business industry, the employment opportunities for competent and reliable Hotel Concierge are increasing as well. Being a Hotel keeper, it is said to be one of the most promising customer service career but the most demanding as well. There are many times when a hotel concierge needs to do the impossible for customer satisfaction.

Hotel Concierge is expected to do their job with outmost dedication and to do that; these characteristics should always be present.



1. Presence of mind - because of the fast paced environment within the workplace and with high demand in customer services, hotel concierge should always have presence of mind. This will help you do your job well and increase customer satisfaction level which is one of the expectations in any customer service job.

2. Patience - Expect the unexpected. There are customers that will really put your presence to the limit but you have to remember that they are your customers and should be taken care of. Problems that may come along your way should be deal with outmost professionalism and should be taken care of as fast as possible. You have to remember that most of the time, people remembered bad experience than the good one. You don't want to ruin the reputation of the hotel you are working with just because you flared up.

3. Passion - In any customer service job, passion is one of the key characteristic you should have because you are dealing with human beings. Be passionate for what they feel, make their stay comfortable and wonderful. Make them feel at home by giving them the best customer service during their entire stay at the hotel.

Being a better concierge is not an easy job and it requires a lot of efforts to become one. This is the kind of customer service career that often requires not only your knowledge about the daily routine of the hotel that you are working with but in-depth knowledge of the local areas surrounding the hotel as well. Expect the unexpected but always make sure that you will always deliver the outmost quality service you can ever give. That is the way how a better Hotel Concierge works.