Depending upon the type of customer service job for which you are applying, you will need to have the best of the following:
- Good listening skills
- Patience
- Good communication skills
- Knowledge of office systems
- The ability to relay information accurately
- Professional behavior
- Multi-tasking skills
The wide assortment of jobs in customer service may include but are not limited to the following:
- Banking positions
- Customer service office jobs
- Customer service retail
- Hospitality customer service positions
- Food industry positions
- Health care industry
When looking for a particular position within this field, there are many available all across the country. The ones with the highest employment are physicians, dentists, employment services, personal care, and other types of health related services. It is this place where you may want to concentrate your job search. The top one is physicians who employ over 173,000 workers.
When you start your job search there are a few key terms that you should familiarize yourself with to know the difference between the number of job openings and the number of people looking for employment in this field. A job description that says it has excellent opportunities means that this is one that a number of people are searching for.
If the job description says favorable opportunities, it will mean the number of jobs versus the number of openings is generally in balance. There is not an over abundance of people looking compared to the number of openings.
Lastly, if the description says it can expect to face keen competition, it means there are very few openings for the number of people who are applying for this type of job. So you can expect to have top notch skills to even be considered for the openings you find.
As you can see, the area in which you live can make a big difference in the types of jobs in which you will find openings and if you are willing to relocate, this may be the difference between a high paying job and a mediocre one.
