Businesses all around the world rely heavily on the quality of their customer service. Unfortunately, customer service can often be overlooked, then ignored and this can cause difficulties for the business. It can often be forgotten that the quality of customer service affects how well a business does; however, this is often forgotten and most of the businesses in the world are actually only sitting at a level one or a level two of customer service. Being at a level one or two is not very good and is certainly nothing to be celebrated. A level one is basically telling the business that it should just close its doors and a level two is only a step up from that.
What are the levels of customer service? There are five different levels of customer service. Level one is poor, level two is acceptable, level three is good, level four is excellent and level five is world class. While level three is good, there is still a lot of room for improvement, though it is far better than the first two levels. Customer service that is delivered varies a little in its quality, and is often inconsistent. It is obviously something that management tries to focus on, but it can slip if there is no management present for a long period of time. There are often staff meetings where improvements are suggested and discussed, so the idea is there, but it doesn’t go into practice and is often forgotten about, meaning there is a lack of initiative in this area. A business with a level three in customer service may have the odd employee ho does more than they need to for the customer. The business will have a decent reputation in the community and will also have a number of return customers who are satisfied with the customer service they receive.
Can a business with a level three in customer service go to a level four? Yes, if a business works to improve upon itself and its employees it can easily move up to a level four. Management needs to ensure that new employees are given the proper customer service training. Plans need to be made to improve customer service and then these plans need to be implemented. There is little use for making a plan to improve something if that plan is not put to use. It will take a little hard work, but in the end it will be worth it. Putting in the effort to bring all the employees up to the level they should be in customer service, having proper management available and maintaining company policies consistently are all necessary in order to improve customer service. Every business should be striving to better itself so that it will be more successful. Every business has to work hard and be on top of its customer service situation because it can be so easy to fall back in the levels. It is easier to move from a level three to a two than it is to move from a level three to a level four.
