Media Distributors introduces "Green Partners" customer-service program
Richard Myerson, president, and Tom Evans, senior vice president, marketing, Media Distributors, recently announced the introduction of the company's Green Partners Program, a customer-service initiative that provides a stock buy-back and recertification program to its clients. Appropriately named "MD Certified Media," the new program provides disposal, pick-up, and delivery of stock, as well as clean-room recovery process, format migration and consulting, and format conversion services. The new customer service program extends the firm's unbeaten and well-liked motion picture film buyback and recertification services, data migration, barcode programs, and film-archive products production. Media Distributors is the top supplier of professional products and services for entertainment and enterprise in the U.S.
Peerless launches live customer-care feature
Peerless Industries, Inc., a leading enterprise in professional-grade audio/visual mounting solutions, has launched a Live Support customer-care feature on its website www.peerlessmounts.com. Peerless, with the introduction of this support feature, is a pioneer among growing industries. It has expanded communications channels with the aim to provide real-time, direct interaction between customers and the company's professionals. When complimenting Peerless' commitment to world-class customer care, John Potts, vice president of customer relations, stated that with "Live Support," Peerless introduces "a human factor to the impersonal online experience" that will provide "one-on-one customer care service" to the visitors of the website.
OpenAir announces Brian Martin as VP of client services
Boston-based OpenAir Professional Services Automation (PSA) has promoted Brian Martin to vice president of client services. OpenAir is a prime provider of web-based project portfolio-managing software and professional-services automation. OpenAir has served major services organizations throughout six continents. Martin has put into action practical and customer-focused strategies for developing overall customer satisfaction. He has built up and reinforced OpenAir's total customer-satisfaction approach based on the viewpoints of customer-satisfaction expert Fred Reichheld of Bain Consulting. Martin joined OpenAir as director of marketing last year. In that position, he developed OpenAir's marketing group, initiated extremely effective targeted marketing campaigns, and was the chief driver of OpenAir's exceptional growth over that span. Before joining OpenAir, Martin served many Fortune 500 companies as an advisor.
